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Thread: Shout Out Keeley Customer Service

  1. #1
    Join Date
    Jun 2007
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    Default Shout Out Keeley Customer Service

    I bought a Keeley Mod workstation a couple years ago when they first came out. It's an excellent all in one modulation pedal with a Katana boost and a separate Overdrive built in as well, so you can use it as a one pedal grab 'n go. One of the 4 LED's on the pedal went janky, so I emailed Sean in the Keeley service dept. Within a half hour Sean called me and told me he would waive the usual repair fee of $30, just send it in and he would replace all the LED's and possibly the switches also if warranted. Pretty darn good customer service. If anyone has any reservations about Keeley backing up their pedals, I can dispel that notion. I had a similar experience with Mad Professor, I think the good guys deserve our business.

  2. #2
    Join Date
    Dec 2001
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    Great! We should post more on those with great customer service.

    From my personal experience. I had great service from Morley and Tech21Nyc. Not repair service but help with either parts or mods and schematic questions.

  3. #3
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    I had a good experience with Tech 21 also, guy named Lloyd? or Floyd I think, took good care of me. Paul Cochrane (Timmy), he's good. Actually, many of the 'name' builders like Analogman, Dave Fox (FoxRox), Tim Jauernig, Dave Barber. Geoffrey Teese was helpful and many I'm missing, those guys are all reputable. There's just a few guys that are crooks or just bad service, and there's reams of threads about them on other gear forums.
    Last edited by jaydee; 02-16-2018 at 01:17 AM.

  4. #4
    Join Date
    Dec 2001
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    Llyod He's the one who helped me with the "standard mod" of my PSA-1. That mod is now standard on their newer version.

    Other forums? I don't belong on other forums I"ll stumble upon them from google search but never had the urge to sign up.

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